Ultragon Products Returns Policy

Ultragon Products – Return Policy

We want you to be completely satisfied with your purchase. Please read our return policy carefully:

Returns & Refunds

  • Unopened Products Only: For hygiene and safety reasons, we can only accept returns on products that are unopened, unused, and in their original packaging.

  • Opened or Used Products: Unfortunately, we cannot accept returns or issue refunds if the product has been opened or used.

Return Costs

  • Return shipping is the responsibility of the buyer. We recommend using a tracked service, as we cannot be held responsible for lost returns.

Your Legal Rights

This policy does not affect your statutory rights under UK law. You are entitled to a refund or replacement if your item is faulty, damaged, or not as described.

How to Return

  1. Contact us at info@terraworx.co.uk within 14 days of receiving your order to notify us of your return.

  2. We will provide instructions for sending the product back.

  3. Once we receive and inspect the returned item, we will process your refund (excluding original shipping costs) within 14 working days.